Three years ago, Steuben County moved our property casualty insurance program to Haylor, Freyer & Coon and it was the best decision we made!
They are a customer service driven organization that exceeds our expectations every time. Shannon does a tremendous job handling our account, from the day to day activities whether it is responding to any insurance questions or the renewal process. She is responsive and dedicated to all our requests. Mike Halter is extremely knowledgeable when it comes to risk management/loss control and understands municipal risks. He has become an integral part of Steuben County's Safety Team, helping to define our safety programs.
At Haylor, Freyer & Coon, you are a part of their family and not just a customer. We would highly recommend them for your municipality or business needs.
-Scott Sprague & Robyn Spillane, Steuben County Risk Manager & Sr. Risk Mgmt Associate (respectively)
When I took over NCC Systems in 2018, Adam was my one-stop-shop for all things Insurance related. As a new owner, I needed to go from crawl to walk to run at a record pace and it wouldn;t have been possible without the patience and expert tutelage from Adam. The first impression was great and the ongoing support and advice ever since has continued in superlative fashion. I feel like I have a brother in the insurance business. HF&C takes care of us... with Adam leading from the front.
Not only does he review our insurance in detail but he has become our personal advocate canvassing the insurance world for even better options for our company. Being in the life safety business, our insurance can be layered and complicated, but Adam makes it easy for us, every time. The most important element in any professional relationship for me is responsiveness and Adam returns my phone calls within minutes and acts swiftly to resolve any and all issues. With 11 separate departments, we frequently have questions on new scenarios and insurance implications. One phone call to Adam results in a full investigative effort that results in a thorough explanation usually with multiple options presented for consideration.
Regarding claims, NCC had a specific issue that threatened litigation and Adam had us linked up with the Insurance underwriter and an A+ lawyer within 72 hours and then continued to follow up throughout the entire process. Moreover, this particular insurance was for something that Adam himself had recommended a year earlier for our company... and the them he chose as our underwriters were phenomenal (case was thrown out). Simply put -- without Adam, we wouldn't have been insured. Adam is a back-stopped by a great team that provides the same level of superior and comprehensive excellence.
In short, I wholeheartedly recommend HF&C and Adam LaClair for their thoroughness, attention-to-detail, and professionalism. Moreover, they are just a pleasure to work with. They have us covered.
-Thad Hunkins, Colonel, USAF (Ret.), NCC Systems Inc., CEO
For many years we were satisfied with our broker. A couple years ago, our finance committee asked me to look at the market for our insurance. I specifically contact HF&C given that Kim Buck is a graduate of our program and she volunteered with us. Flash forward a couple years and I made the decision to move our business to HF&C. We are a very small nonprofit and in my role I have to wear many hats. Caitlin has been very patient explaining the process of changing brokers, looking to see if we have any gaps in coverage, and helping me understand cyber coverage - as it is new to us. Given the complexity of your business, I appreciate Caitlin providing real example on how any claim happens, how it can affect us, and all that we can do to prevent a claim. I am fully aware that the smaller organizations with less internal expertise can be expensive for the company to support. Caitlin has always made me feel like a priority. You also know the power of a satisfied customer and I will be sharing my great experience with HF&C with my peers. I look forward to a longstanding relationship with HF&C and Caitlin.
-Pam Brunet, Executive Director Leadership Greater Syracuse
Haylor, Freyer, & Coon, Inc. always brings top-tier service to the City of Oswego providing total transparency and quick responses to all our needs. Working with Hank Chapman and the great team at Haylor, Freyer & Coon has been a pleasure from the start and we look forward to continuing our partnership for many more years to come.
-Mayor William J. Barlow, City of Oswego
The dedication of the Haylor, Freyer, & Coon staff are of the best we have had in the over 32 years I have been with the town. They are thorough and respond in a timely manner. Our salesperson always makes us feel like we are his most important customer. They have saved the Town of Big Flats thousands of dollars in coverage and when we have a claim they make sure they communicate what we need to do and how the claim is being handled. Just a Great company to deal with.
-Ed Fairbrother, Town of Big Flats Town Supervisor
I just wanted to shoot you a quick note to say thank you for all of your help in getting me the discount on our home and auto policy. We truly appreciate all of your efforts and we definitely appreciate the money saved! I have been a long time member of the YMCA and a client of HF&C for a number of years as well so it was great to hear of the partnership that you formed. It’s nice to see two civic minded organizations coming together to benefit their clients. Thanks again!
-Tim N. , Auburn, NY
I can always rely on Haylor exceeding my expectations. Their customer service is exceptional.
-Ron Insogna, VP of Finance , CHESS Health
Just wanted to tell you that working with you and the entire Haylor team has been unbelievably great. The entire team is so responsive and easy to work with. Thanks so much. Tammy Dostman, Cleancraft LLC.
-Tammy Dostman, Cleancraft LLC
Brown’s Feed, Inc has worked with Becky Perkins for many years and continue to do so because of the personal service that she brings to our company. From the early morning meetings to meet the needs of our employees, to the emails just checking to make sure all is going well. We also take advantage of the other benefit services that Haylor, Freyer & Coon offer, such as health care reform and compliance.
We look forward to many more years of doing business together.
-Brown’s Feed, Inc
Haylor, Freyer & Coon and it's representatives have been instrumental in keeping my companies protected from all facets of liability. As the owner of several small businesses my time and focus is on my customers and my employees. My relationship with Haylor, Freyer & Coon has allowed me the freedom of not having to worry about my business insurance coverage. From my garage liability to my workers compensation insurance Haylor, Freyer & Coon had us covered.
-Salvator J. Vigliotti, Sam's Auto Body & Service Center
Haylor, Freyer & Coon, Inc. provides exceptional service to the Town of Union covering its insurance needs. The service extends to a committed partnership that allows the Town to effectively operate while knowing it is adequately protected.
-Laura J. Lindsley, Town of Union
We have had a long and successful working relationship with Haylor (HF&C) resulting in the best insurance value for our money over the years. In particular their day to day customer service has saved us considerable time and effort. As issues surface, as they always do, Haylor’s competent staff has solved our problems quickly and with our best interest in mind. I would recommend their services to anyone.
-Ken Staub, Staub Trucking
We have been very satisfied with our experience working with Haylor Freyer and Coon. They have saved us significant premium dollars and customer service team is excellent. With would highly recommend them to other businesses in the area!
-Mark Ilacqua, Suburban Transportation, Inc
I would like to recommend the Haylor, Freyer and Coon Insurance Firm for Business Insurance coverage. We are a returning client and have always been very pleased with their services. They were able to provide valuable insight on areas of need, while delivering a very reasonable quote for the amount of increased coverage. All in all, we are very happy we chose to renew our partnership with Haylor, Freyer and Coon.
-Bradley R. Corbin, School Business Administrator
We have retained Haylor Freyer & Coon as our insurance agency for many years for all aspects of our construction business insurance. We have found them to be extremely honest, professional, responsive. They have gone above and beyond our expectations for what we consider our agency to be handling for us. We would highly recommend them for any of your insurance needs.
-Jean, Syracuse Mosaic Terrazzo Corp
We made the decision to hire Jim Schaeffer, of Haylor Freyer & Coon, as the broker on our workers’ compensation coverage several years ago. With the ever-changing landscape of insurance, his experience and dedication to our organization has been essential. With this change, we also gained the support of Meghan Curry on our claims. She works closely on our behalf with the carrier to ensure that claims are handled in an appropriate manner. With their combined expertise and support, Jim and Meghan have saved us tens of thousands of dollars over the last two years.
-Emily, Alice Hyde Medical Center
My ten year relationship with HFC in general, and my Account Executive specifically, has been sustained because of the unwavering accessibility and specific industry advice. My HFC Account Exec has never been anything but positive, optimistic and thorough, as have those who support her.
-Gary Keenan, JAG Transportation & Logistics
As a public school district, we are always looking for the best value for the taxpayer's dollars while maintaining a high level of protection for the taxpayer's investments in its educational infrastructure. HFC has always provided professional, personal, and responsive service to the district and gives us immeasurable help in achieving our risk management needs. The district has been well served for years by the staff at HFC. Thank you!
-James Koch, Indian River Central School District
Abscope Environmental, Inc. is embarking upon its 25th year in business. As such, many of the professional relationships we’ve established over the years have transcended simple “relationships”; they have in fact, become partnerships. HFC has been our partners in the insurance business for over 3 years and the association has been nothing short of exceptional.
Abscope is in the environmental contracting business, performing work in multiple states. Our project mix is constantly changing, along with our site specific insurance needs. HFC goes way beyond simply providing us with insurance policies. They have become our partners in executing our contracts. Through their value added services of providing constant guidance on workers’ compensation issues, jobsite safety policies, contractual liability clauses, property damage claims and employment practices—HFC has taken an active role in becoming not only our insurance agency, but our risk managers.
Responsiveness in the environmental contracting business is paramount for success, and HFC has demonstrated the ability to get us what we need on an immediate basis. It is not uncommon for HFC to provide critical information to our management after business hours, via emails and cell calls.
HFC has certainly demonstrated its commitment to extending our “partnership” well into the future.
-JR, Abscope Environmental
HF&C has provided exceptional service with their incredible staff and attention to our company needs. They have made acquiring insurance an easy task!
My family and I have been clients of Scott's for many years, even following him from his prior employer to Haylor. He makes sure to get us the best rate he can, without sacrificing proper coverage or the service we deserve. When we have had the misfortune to have had a claim, he has been right there to make sure we are taken care of properly and promptly.
I would highly recommend Scott to all of Haylor, Freyer & Coon's clientele.
-Art Farley, Carbone Cars
I have been an HFC client for the past fifteen years. Products I have utilized are auto, homeowner’s, boating and recreational vehicle insurance, and a general liability umbrella. Anytime I’ve needed anything, I feel like I’m calling a friend when I call HFC. I always speak with a familiar voice. They are always efficient, informative, and friendly. I’ve have had two claims in the past: one for ice damage, and one for a boat accident that resulted in a total loss. Thanks to HFC for handling both incidents with the professionalism that you promise your clients.Hats off to Mike Alexander, Lynn McIntyre, and Sheila Guenette!
We are writing to express our sincere thanks to you and the many people at HFC who helped us through a loss of our residence. Last August, our long time home in Manlius experienced a serious fire that destroyed both the home and the contents within,
Haylor did an amazing job communicating with Travelers and helping us through the process. Jody Blaziniski has been our agent for many years and she has always had our best interest in mind. Her support as well as Sheila's keeping our coverage needs accurate is much appreciated.
We have been clients of HFC for twenty years and have all the confidence in every member of your team. Your personal support in this matter went above and beyond and we thank you.
The complexities of the insurance industry require trust in the company they are doing business with. The average consumer will not pick up on the vagaries and nuances of an insurance contract. HF&C has given us that comfort level of trust that you are matching the right products to our requirements. In addition, the great response to our inquiries has not gone unnoticed. We have had a several year relationship, and can say that customer service is ingrained in the culture.
-GM, CNY 15 Year Client
HF&C is an awesome longtime partner. The professionalism of HF&C Workers Compensation team that I am fortunate to work with are very responsive to all difficult matters that either I or my valued members face. Their perseverance and patience to get them resolved very quickly certainly pays big dividends both to our members and our business.
We are very successful in the insurance products HF&C provides to us because of HF&C’s diligent and caring efforts to support us in our customer service initiatives. I cannot be more pleased in their execution and attention to details in everything they do.
-Ralph F. Gaiss, Northeast Equipment Dealers Association, Inc.
Haylor, Freyer and Coon, Inc. and my insurance agent, Sean Dalton, have provided insurance for my various businesses for many years. In that time, I have had occasions upon which I have had to file claims for losses incurred, and I have had the need to speak with my agent to address how to prevent future claims and to address operating procedures in response to changing laws and changes in the industry. In every instance, Haylor, Freyer and Coon, Inc., and specifically my agent, Sean Dalton, have always been helpful and assisted me to the fullest extent possible, and fought to ensure that I received a proper outcome in regard to any filed claims. The loyalty and prompt response of my agent, Sean Dalton, has created a strong working relationship between me and my agent and has secured my loyalty as an insurance customer of Haylor, Freyer and Coon, Inc.
I have been a customer of H,F & C for the last five years. Jim Schaefer is the Account Executive for our account. Jim Schaefer has done an INCREDIBLE job of taking care of our company, he is always looking out for what is best for the business and not just selling insurance. His years of experience and his knowledge of the insurance industry has helped put my mind at ease with the insurance aspect of the business. He has a unique ability to explain complicated insurance terms so I can understand and make a decisions. It makes it easier for me to focus on running the business knowing that I have Jim to call and explain or handle any situation that may come up, which is very important to me!
Denise Conti and the rest of the team at H, F & C who I have directly or indirectly worked with have been just as instrumental in supporting our organization so that I have no insurance worries!
Thank you very much for your help!!
-Kent Pennell, Indian Valley Industries, Inc.
The New York Housing Association has had a strong business relationship with Haylor, Freyer & Coon for more than 60 years. They have provided insurance coverage for every Association need, even special events such as large trade shows. Their professionalism and customer service is second to none. I would highly recommend them to any not-for-profit organization.
-Nancy P. Geer, New York Housing Association
Integrity, service and personal attention.
HFC is an essential and extremely responsive partner in this regard.
They adapt to our needs and provide a value added service that allows us continued success.
-Wayne E. Gould, Kennedy Mechanical Plumbing and Heating Inc. Ryan Plumbing, Heating, A/C and Fire Protection LLC
To Whom It May Concern,
I have had the great pleasure of working with Haylor, Freyer & Coon for almost one year now. During our RFP process which concluded in Q4 of 2009, HF&C was pitted against the normal list of large global insurance brokers, including the incumbent. From the very first meeting and throughout the very competitive RFP process, HF&C readily distinguished themselves from the other brokers whom after a while, all sounded the same. However, HF&C sounded different and helped make what seemed to be a difficult decision into a relatively easy one. We selected HF&C because of the intangibles....they expressed a deep concern for all aspects of our global business and a genuine willingness to back it up with world class service. They have not disappointed. They have excelled.
Ultralife is a relatively small public company at about $175M in annual sales. However, our underlying business, comprised of battery & energy products, communications systems and energy services, is rather complex. Our needs are global and constant. Our management style and values are based on teamwork and caring, which includes our critical outside vendors. Immediately upon selection, HF&C became a critical part of the Ultralife family. I continuously challenged them in China, Europe, India and at home in the US...and they have met every challenge with lower fees, greater coverage, innovative products and exceptional service. The scope of services that they now provide us has expanded as they have developed a more in-depth understanding of our business. Their services now cover the full range of our insurance and related needs across the globe, far more than what we had initially anticipated.
The roots of the great relationship that has developed between Ultralife and HF&C are Tracy Cifra, Vic Marchetti and the great support team of HF&C. They are known as the "A Team" in our Corporate offices. Tracy and Vic have made the transition into a virtual non-event and have extolled their insurance expertise and reach upon us in ways that we couldn't have imagined. The bottom line is that Ultralife is a far stronger company with HFC in our corner, We could not be happier with this relationship.
-Philip A. Fain, Ultralife Corporation
We’ve been working with Haylor for our insurance needs and are very impressed with the professionalism and quick response of the agents. Mark Crisafulli, our representative, actually took the time to come out and meet us as new clients adding to the personal touch this company offers. Mark also went above and beyond when we were dealing with our workers compensation insurance through New York State – he went through the policy and told us the fee structure was inaccurate and offered to help us work with the state in correcting the issues as an additional service, even though there was no monetary incentive to help us other than being nice! Mark also helped us get the camera program through our insurance since he knew we were interested in getting them on our own. I would definitely recommend working with Haylor, especially Mark Crisafulli.
-Sheri, Star Travel & Tours
PEACE, Inc. has been a satisfied customer of Haylor Freyer & Coon ("HFC") for more than 15 years. During that time we have been extremely pleased with the insurance products and the quality of service that we have received from HFC. HFC brokers our commercial package, workers' compensation and health and dental policies for our agency which includes more than 350 employees, nearly 4,000 volunteers, a fleet of 101 vehicles, and 38 locations throughout Onondaga County.
For PEACE, Inc., cost management and customer service are the two most important priorities. HFC has helped PEACE, Inc. to manage effectively the cost of our insurance premiums and in some cases to even reduce premiums. In addition, HFC has provided excellent customer service. HFC's knowledgeable staff provides timely, pleasant and prompt responses to any questions or challenges that arise.
Here are some specific examples of the ways in which HFC goes above and beyond:
• HFC provided advice with respect to a recent OSHA complaint and spent a lot of time in meetings, research, on site visits and help with drafting responses to OSHA. HFC responded very promptly and effectively to help us deal with a situation that could have become a much bigger problem.
• In order to help contain Workers Compensation Insurance costs, HFC provides one on one workers compensation claims quarterly review meetings. They complete in depth reviews to actively resolve and close the outstanding claims.
• HFC provides knowledgeable, professional staff to help answer all questions about our policies and the constant changes to our commercial insurance policy (i.e. adding and changing locations, adding and deleting vehicles, increasing limits, etc.)
• One of the HFC team attends our agency's safety committee meeting to offer advice on workplace safety. The representative completed a safety assessment on all of our building sites which (1) allowed us to be pro-active in identifying and addressing potential safety hazards and (2) provided critical information for our Emergency Preparedness Manual.
• With respect to our group health and dental insurances, in a time of rising prices, HFC representatives have worked diligently in researching the market place for products that provide benefits at the most reasonable cost.
In addition to providing excellent service and products, HFC prioritizes giving back to the community and works with PEACE, Inc. on an ongoing basis to improve the quality of life for families with low incomes in our community. HFC participates in our holiday giving program and faithfully supports our annual Champions of Diversity fund raiser. Most recently, HFC donated funds to provide more than 100 children with a summer camp experience and to send 100's more children on special summer day trips.
PEACE, Inc. appreciates HFC’s excellent customer service, vast experience within the insurance industry, commitment to the community and clear understanding of our unique needs.
If you would like to discuss anything further, please feel free to contact Nancy Turo, Controller at 315-634-3728 or firstname.lastname@example.org or Catherine Green, Human Resource Director at 315-¬634-3718 or
-PEACE , Inc.
The Town of Owego was unable to remain in the Tioga County Consolidated Municipal Health Insurance Program (TCCMHIP) which presented a new challenge to the Town. Essentially we had to start a new Health Insurance Plan for our employees and retirees. The Town of Owego partnered with Tom Augostini of Haylor, Freyer & Coon and he was with us every step we took with our employees and retirees in explaining the changes for 2014. Change is not easy in the world of government but I am so glad I asked Tom for assistance. Not only do I need an agent that understands employee benefits but I also need an agent who understands municipal budgeting, collective bargaining and Medicare. I found all those skills in Tom Augostini and Haylor, Freyer & Coon
-Don Castellucci , Town of Owego Supervisor
Becky Perkins of Haylor, Freyer & Coon, Inc. has been a great resource and partner to our company O.W. Hubbell & Sons, Inc. Throughout the process of evaluating and choosing a health plan for our employees, she was very knowledgeable in the products and took the time to explain the many different and complex combinations of plans that we were looking at. Her understanding of our business and our employees was demonstrated in the guidance she provided us in the decision making process. She came to our different shops to give presentations on the new plans, answering our employees questions and concerns. She has been great in assisting us in the creation of our company wellness program. Becky is very personable and easy to work with. She is always available and on the rare occasion that she doesn’t know the answer to a question we have, she will find it out for us. Additionally, Kristin Mohat has been terrific in providing resources in other areas of human resources when I have needed it. I recommend Becky, Kristen and Haylor, Freyer & Coon, Inc. overall as a broker to any company.
-Kerie Albano, Hubbell Galvanizing and Fortress Fusion Coatings, Inc.
We have experienced the support of HF&C's team of professionals who look out for us as if they had a stake in our outcomes... how refreshing! A very accessible, responsive, intelligent, helpful team of people to work with, to help us watch our backs in today's complex business world.
I give a two thumbs up recommendation to use HF&C for your business needs.
To Whom it May Concern;
Tony Procopio's work and commitment has impressed me on multiple levels. He is constantly thinking of ways to improve our insurance program, while never losing sight of the fact that costs have to be controlled. He keeps us current on any upcoming changes in the world of insurance that could impact our business. He is a great communicator, always available to answer questions, and a pleasure to work with.
-Gary N. Young, Con Tech Building Systems, Inc.
As a growing company, we felt as though we needed experts in all aspects of insurance / risk management to help grow with us. Being that Haylor is also a growing and locally owned company, they helped us consolidate brokers, save us money, and give us the experience and service we need to focus on our business.
We would strongly recommend HFC to anyone considering insurance needs
-Frank Parella , Cleantec
The College of Saint Rose has been working with Haylor, Freyer and Coon for the past eight years and have been totally satisfied with the quality service they provide. They have been true partners working side by side with us in offering quality health insurance for our students. It has given me piece of mind knowing that I can depend on the professionals at HFC to respond to and quickly respond to any questions and concerns that arise.
-The College of St. Rose,
I am relieved to know that there is a knowledgeable, capable resource that is WILLING to help. With this recent debacle involving another Insurance Company, I would venture to say we would be nowhere near finalizing the many obstacles they managed to throw at us without you on our team. Actually, in this case, I believe your persistence literally wore them down and they realized the only way to get you to go away was to hold up their end of the deal. With you holding them accountable, all is good again here.
I’m glad you’re on board. And thanks for your continual efforts and follow up attitude to “close the case”. In the insurance world, I would say you are very unique!
Jim, Mountain Milk
-Jim, Mountain Milk
To Whom It May Concern
Our company recently switched our commercial liability and automobile coverage to Haylor, Freyer & Coon and I wanted to take the time to pass along our gratitude for the fine service and savings we have received as a result of switching.
The process of switching insurance carriers presented me with the potential for a great deal of work but Haylor, Freyer & Coon provided full turn-key service making the transition very smooth and much quicker than I thought it would be.
We have received professional and un-biased advice on how best to manage our insurance for both the coverages we carry with them as well as the coverages we carry elsewhere.
The staff is prompt to respond to all requests ranging from insurance certificate requests to general policy related questions.
Aerial Erectors, LLC
-Matt Wallack, Aerial Erectors, LLC
We have had a relationship with HF&C almost from the start of our business. The service has been great, the people are responsive, the attention to what the needs of our company are makes the difference. Great people, great service equals great value.
-Joe Simon, President, Central Auto Recycling, Inc.
We were referred to Haylor several years ago because of their reputation with milk haulers. We had mounting insurance problems and Scott came up with the solution. The service is consistently good and Haylor makes me feel that we are an important client
-Susan Workman, Workman Trucking