Every time you interact with Haylor, Freyer & Coon you’re talking to the owner of the agency. Well, one of 200 owners, to be specific. Haylor is an employee stock owned company (ESOP), which guarantees that you benefit from the dedication of a business owner, not just an employee. When every person in a company has a vested interest in its success, it shows in the form of superior customer service. Turn to us for your insurance needs to experience it for yourself.
Ask most of our customers, and they’ll tell you that our level of excellence when it comes to service is beyond measure. But in reality, it’s quite precise. Haylor, Freyer & Coon, Inc. made the decision in 1999 to achieve a measured level of excellence in customer service. To achieve this goal, a certification to the ISO 9001 Quality Management System standard was initiated.
The ISO 9001 standard is internationally recognized and identifies an organization that has built a business process that is client-focused, measured for effectiveness and continually improved. To maintain our certification, a third-party organization audits our operations twice a year and must recommend us for recertification every three years. HF&C is proud to be certified at our Syracuse, Rochester, Watertown, Johnson City, and Ithaca Locations.
What does it all mean? Any insurer can talk about great customer service. We’re one of a select few with the certification to prove it.